Already in its physical structure, the open shelf, the University Library Center assumes welcoming and user orientation as a strategy.

The project goes in this direction, to implement a "quality" system in the library: user orientation and satisfaction.

Applying a quality project in the library means realizing the various quality factors required by users, as revealed by the customer satisfaction surveys carried out:

continuity, stability and reliability of the service;
accessibility and livability of the fruition and consultation points;
correct communications;
effective reception policies;
availability of use (and assistance in the use) of bibliographic resources and new technologies;
fluidity and linearity of the delivery processes;
breadth and completeness of the service offer.
Quality can only be pursued through systematic organizational change, oriented towards innovation, continuous improvement and based on the conscious diffusion of the values of user satisfaction within the library.